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Tips for Choosing a Courier Service Provider
With the many courier service providers out there, settling for the best option can be challenging. You can look for recommendations, at online reviews, ratings, and more. As you hear people share their experiences, you can use that information to gauge the reliability, on-time delivery, and cost hence getting the best company. Below are some factors you should put into consideration when choosing a courier service provider.
Factor in the location. Many courier service providers do not operate in certain countries and regions but outsource delivery services from another company. This can lead to the loss of your parcel or delays. In addition, it can be much costly. Therefore, it is important to pick a courier service provider with an office in the place you want to send your parcel. It is good that you choose a local provider for domestic parcels and an international provider when you intend to send consignments overseas.
Look into the experience. The experience of a courier service provider will earn it more points unlike those with only a short period in the industry. Check for how many years a courier service provider has been delivering parcels. In most cases, established providers have better reliability, network, reach, and the ability to help their clients in case there are courier mishaps or emergencies. Moreover, their experience enables them to deliver the parcel at the designated destination safely.
Be keen on market reputation. The courier industry heavily depends on credibility and trustworthiness. Do not just select a courier service provider because they claim to provide the services you need at a friendly rate. While this can be a part of a company’s marketing strategy, you need to verify how genuine they are from third-party sources, for example, asking from friends, colleagues, and family and checking consumer reports. This way, you will avoid choosing a courier service provider that can break a fragile parcel, misplace it, or default on the task.
Reflect on customer service and support. You do not like dealing with rude people, especially is you will be interacting with them many times. Just imagine yourself in a situation where, on the tracking software, you see that your parcel that was meant to go to a certain destination is on its way to another destination because it got loaded on the wrong plane or vehicle. You immediately call the provider but their customer service representative shows no concern or urgency in dealing with your situation or is rude. The situation can be dealt with soon and your parcel reaches its intended destination if the courier service provider has a team of helpful and capable customer support representatives.
Check if a courier service provider provides proof of delivery. You want a provider who will deliver your parcel to the right destination on time. You need a provider who will provide a proof of delivery so you can easily check whether or not your parcel has been delivered. While tracking is helpful when sending parcels that take many days to get delivered, it does not benefit if your parcel will be delivered within a few hours hence needing proof via phone, fax, email, or the provider’s website.