01

If you need information, please send us a mail: ask@glix.info

  • GLIX is the place where anyone becomes someone else’s personal shopper.
    GLIX is the new fun way to shop fashion items and book styles consultations.
    GLIX is for Fashion Lovers, Fashion Buyers, Fashion Stores.

    Buy and Sell awesome Items or Sessions for personal style consulting calling/messaging or meeting users in person.
    Start now building your own community of sellers and buyers.

  • A picture tells a thousand words. Sell by taking pictures and open your own personal shop.
    Buy an item from any city in the world through your very own Personal Shopper.

  • GLIX is the social network of Fashion – it’s a fun place to hang out. Keep up-to-date with your Personal Shopper’s activities – like, share and comment on items that catch your eye.

  • Looking for something specific or just seeking inspiration? Browse the “explore page” or search for your favourite Cities and Personal Shoppers to shop from. Download GLIX for free! Find us in the Apple Store.

  • To sign up to GLIX:

    • Download the GLIX app in the App Store.
    • After installing, open the app on your device.
    • Click on Create an account. Sign up with your Facebook account, or Sign up with your Email . If signing up with your email, you will be requested a few personal details to set up your account. Make sure you enter a valid email address as that is where we will send you all communications and notify you when you sell or buy an item.
    • Tap ‘Sign Up’ and get started. By tapping ‘Sign Up’, you confirm that you accept our Terms of Service and Privacy Policy.
    • Go to your profile, tap EDIT and fill out the information to be part of our fashion community
  • GLIX is home to some inspirational products. Where to start?

    Search for items and people on the Explore page. Just tap the binoculars icon at the bottom of your screen to get started. Explore features of our curated page of the best Cities and Personal Shoppers on GLIX.

    If you are looking for a specific item or user instead, our search will help you find them. Just go to the Explore page, type your keyword in the search bar to get your results and choose from the tab ‘Items’ or ‘Glixers’.

    All Cities allow you to discover the cities with selling items as well as display featured cities. GLIX’s influential community will also highlight their pick of Personal Shoppers with the highest ratings.

    Happy shopping!

  • To update your profile and personal information:

    • Tap the ‘Profile’ tab (bottom right)
    • Click on ‘Edit’ (top right)
    • Under ‘Edit Profile’ you can change your name, surname, selling options and your profile picture and cover image
    • Under ‘Selling Options’ you can change your STRIPE PAYMENT information, Locations and Shipping options. You can also add a price for style consultation service.
    • Click ‘Save’ on the bottom to save your changes
    • To delete your profile send a request to ask@glix.info
  • If you are a personal shopper: users can ask you information about trends, selling items or your experience in style consultation for free. We suggest you to chat to involve customers to become your clients.

    GLIX gives you a chance to enlarge your customers base. GLIX keep 10% on every payment that happens through the chat for scheduled meetings or online consultation sessions.

    You can choose the prize for Consultation Session online and in person, changing it whenever you want to provide custom price for all your clients.

    First of all, go to your profile and update your SELLING OPTION:

    TALK: please provide your price/hour for talking with a customer (Skype, WhatsApp..)

    MEET: please provide your price/hour for meeting your customer in person in your city for a fashion tour 

    If you ask for style consultation: feel free to chat with your favorite personal shopper whenever you need and schedule with them style sessions, selecting dates and time. If personal shoppers have already added in their profile their price/hour, you can see before how much their service costs.

    After scheduling a meeting, the personal shopper send to you the payment through the chat. Pay safely with our STRIPE PAYMENT. 

    We encourage you to return to the App and review your Style Session so that we and other users know if you enjoyed his service.

    If you have any problem contact the personal shopper directly and then send us an email: ask@glix.info

  • You can chat whenever you want with your favorite personal shoppers around the world. You will see any conversation just clicking on the ‘message’ icon on the tap bar.

    Chat regarding a specific item: you can talk about a particular item you see on the app (trend or selling item) or you can send a request when you know exactly what you want (send a picture you find online or on a magazine to your personal shopper to find it).

    Free chat: you can chat for free with your personal shopper to receive fast suggestions about your daily style or outfit whenever you want. We suggest you to use this way to know more about the personal shopper before buying a style consultation.

    Payment through the chat: when you ask for a style consultation online/in person, the personal shopper can send you directly through the chat the payment regarding the meeting you have scheduled with them. Pay always through our app.

02

Buyers

If you need information, please send us a mail: ask@glix.info

  • GLIX is the social network of Fashion – it’s a fun place to hang out. Keep up-to-date with your Personal Shopper’s activities – like, share and comment on items that catch your eye.

  • Looking for something specific or just seeking inspiration? Browse the “explore page” or search for your favourite Cities and Personal Shoppers to shop from. Download GLIX for free! Find us in the Apple Store.

  • When you tap the red ‘Buy It’ button on the top right corner of the item you want to buy, you will see a window to select the size you want.

    If the personal shopper are not sure about the stocks, you have to talk with them through the chat before buying.

    Following that, you will be directed to enter your address for the delivery.

    You will reach the final step of your buying process, where you can select to meet the Personal Shopper in Person or have the product shipped and then click on the ‘Buy It Now’ tab at the bottom of the page. You can use Credit Cards or Apple Pay.

    If the ‘Buy’ button says ‘Sold Out’, it means that the Item is not available anymore.

    If you privately agree on other payment methods with the seller, such as bank transfers, cash or other, you are paying “outside the app”. All out-of-app payments are unsafe and not protected, and for this reason they are not allowed by our Terms and Conditions.

  • You can chat whenever you want with your favorite personal shoppers around the world. You will see any conversation just clicking on the ‘message’ icon on the tap bar.

    Chat regarding a specific item: you can talk about a particular item you see on the app (trend or selling item) or you can send a request when you know exactly what you want (send a picture you find online or on a magazine to your personal shopper to find it).

    Free chat: you can chat for free with your personal shopper to receive fast suggestions about your daily style or outfit whenever you want. We suggest you to use this way to know more about the personal shopper before buying a style consultation.

    Payment through the chat: when you ask for a style consultation online/in person, the personal shopper can send you directly through the chat the payment regarding the meeting you have scheduled with them. Pay always through our app.

  • If your item hasn’t turned up yet, contact the seller in the first instance. Sometimes an item takes a little longer than expected to be delivered, or gets lost in the post and good communication can be enough to resolve most issues.

    Ask the seller if the item has been shipped and if they are able to provide you with a proof of shipping or tracking code so you can check the status of your order. Most of the time, with the right communication approach a situation can be resolved.

    If the seller doesn’t get back to you or if you can’t find a solution, please report the issue to us through ask@glix.info. If you have paid in-app you are covered by Buyer Protection. In this case we will contact the seller and give you instructions on the next steps to take. Unfortunately out-of-app payments such as bank transfers, direct payments, swaps or cash payments do not offer any protection and there might be very little we can do to help in those cases. Please report the issue anyway so we can work together to keep GLIX a safe app.

    Most cases are investigated within 14 days. We understand this may be a frustrating wait but we will do our best to make sure the problem is sorted as soon as possible.

     

  • All refunds must be arranged between you and the seller.

    As GLIX is a marketplace, it facilitates sales rather than allowing buyers and sellers to transact directly from us. Therefore, you will have to check with the seller what their return and refund policy is before buying.

    If you are unhappy with an item you’ve purchased, you should first of all contact the seller and inform them. Explain the reasons why you are not happy with the item, and try to discuss a solution that works for both.

    Private sellers are not required by law to offer refunds, so before buying an item, it’s always a good idea to check what their return policy is to avoid misunderstandings.

    If the item is not the same of the picture you bought or is in a different colour, you will get your money back.

    If the personal shoppers agree to ‘meet in person’ but does not show up to the meeting with no prior information, you will be eligible for a refund.

     

  • All returns must be arranged between the buyer and the seller.

    As GLIX is a marketplace, it facilitates sales rather than allowing buyers and sellers to transact directly from us. Therefore, all returns must be arranged between the two of you.

    As a private seller, you are not required to offer a refund for an item you sell. However, if you are a registered business, you must follow the relevant distance selling regulations.

    We recommend you clearly inform the buyer of your policy. If you can’t do returns – particularly if you are selling items that might not match the expectations – offer the customer experience you’d love to receive yourself.

    Agreeing on a return shows you care about your buyers, and can help build your reputation as a great seller. Also remember to sell your item inside the app only. This way you’ll be protected in case of problems with items that are not as described.

    For buyers: If you agree on a return, make sure you ship your item using a tracked, signed for method. This way you’ll always know where the item is and when it reaches its destination.

03

Sellers

If you need information, please send us a mail: ask@glix.info

  • When you sell an item on GLIX, you automatically become a “Personal Shopper”, a Fashion Insider.

    Sell items from shops localized in your city, you can add a new one or create an your own.
    If you would like to enlarge your shops’ network or starting please contact us at: ask@glix.info

    In your profile you can also select the possibility to give users style consultations.

    Read terms and conditions and the privacy policy and please follow the rules.

  • You can now create shopping events on the app. An event for shopping is when you cover a live offline event in Real time, when you want to promote a brand or label with whom you have a collaboration, if you have a limited time and edition collection or if you have a special promotional offer for customers.
    The event is only for selected selling items. You can start by adding a cover image to the event. It will be visible to everyone under the section ALL EVENTS on the homepage of the app. The homepage will also feature the Top 10 highest Rated Shopping Events.

    You have to choose if the event is VISIBLE – PRIVATE

    VISIBLE: It means that the event you just created will be immediately visible to users but it will be available only according to the start date and time. If you deselect this button, the event will be not visible anymore. We suggest to make your events always VISIBLE so people can see and wait to start buying when the event commences and after the END date, users can see in your profile what you have done. You can also DELETE your event but you will not have it in your profile anymore.

    PRIVATE: It means you can choose the Personal Shoppers/Stylists who have the ability to post selling items according to your specifications, chosen from the brand or store. You can be the only one personal shopper at the event or if you would like to add users just click on “PEOPLE” and get a list of all the Personal Shoppers/Stylists you follow and a search bar if you want to include anyone else. Only these Personal Shoppers/Stylists will be able to post selling items in the event. If this not selected, the event becomes PUBLIC, it means that the event is open to all Personal Shoppers/Stylists that can post selling items because the personal shoppers have no agreement with brands/stores (example: fashion market, fashion exhibition, open event).
    You can add a TITLE for the event and add a DESCRIPTION so that people understand better. There is also the option of adding the name of BRANDS, labels and boutiques whose products will be at the event.


    LOCATION: is optional. If you don’t select anything (NONE) it means that all the items belong to an e-commerce platform and the event will be available online only. If the items come from a physical store, you have to insert the correct location, so users can go directly there to attend the event physically also. Remember that each selling item you add must have the location also (for the ecommerce stores insert the address of the base).
    The last thing left to do is add a START Date and Time as well as the END Date and Time. This makes clear the time duration in which customers can buy from that event. And then publish and go live!
    In your profile page, along with Selling Items, you will also see a section for events, which will include all the events you have created as well as all the information about it.
    Now the event has been created but it has no posts. Start posting products by selecting SELL AN ITEM and add it to the event. You can also add an item that you already created before by editing the details of the product and selecting “Add to an Event”.
    After the end of the event, all the selling items and products will be visible but will not be available for purchase. The event will be EXPIRED but all the users can see your previous selection. If you delete an event, you will also delete all the products related to the event and other information.

  • Listing an item for sale is always Free.

    If you sell an item, GLIX will automatically charge you a 10% fee on the total transaction amount (excluding shipping costs).
    Also STRIPE takes a little commission on each transaction which varies from country to country.

    Make sure your STRIPE account is linked with your GLIX account to make and receive payment.

    Example of a GLIX Payment:

    Price of the Product: 100 EUR (excluding shipment cost)
    GLIX fee: 10 EUR
    Paypal fee: 3.75 EUR (including shipment cost)
    You earn: 86.25 EUR

    Stripe fee:
    For European Cards: 1.65 Euros (1.4% + 0.25 €)
    For Non-European Cards: 3.15 Euros (2.9% + 0.25 €).

    • Selling on GLIX is really easy and fun. Just make sure you follow these tips to do it right, and to improve your chances to sell.
    • You have to configure STRIPE PAYMENT to sell something before.
    • Use your own images: always use your own pictures or pictures that you can use after agreement with the shops/model. Photos taken from the internet or from other GLIX profiles are not allowed.
    • Photograph them always on a live model and interesting background to make it more appealing
    • Add more pictures to your listing: You can add up to four pictures to your selling post, so don’t be shy. More pictures make your item more appealing to buyers. We’ve tested it, it works. Fact. Show the detail about your unique item.
    • Be informative: Accurate descriptions improve sales and reduce the risk of misunderstandings. Give details of the colour, size, material and location. You can also provide additional information such as your shipment, refund or exchange policy.
    • Tell a story with your pics and descriptions, and let your personality shine through.
    • Time it right: Evening is typically the best time for online shopping. Take your pictures during the day, when you have the best light, and then post them early in the evening to take advantage of browsing buyers.
    • Get to know your buyer: Check the buyer’s profile before shipping your item and get chatting so that you know who you’re selling to and make sure you receive the payment before buying/sending the item.
    • Sell inside the app: Selling inside the app ensures you are covered against any risks. It also allows you to receive feedbacks from your buyers and grow your reputation in the app.
    • Provide proof of shipping: Ship using a trackable delivery method to make it easier for the buyer. Send the buyer the tracking information as soon as you get it, so they know the item is on its way and when to expect it.
  • When you sell on GLIX, you can only accept payments inside the app through Classic Payments.

    Accepting payments through other methods, such as bank transfers, cash or other, is unsafe and for this reason not allowed by our Terms of Service. Accepting payments outside of GLIX  leads to the permanent suspension of your account.

  • GLIX Classic Payments require a STRIPE account to be linked to your GLIX account. When you make a sale, we will transfer the money directly to the Stripe account you’ve linked to GLIX.

  • In order to be able to sell using GLIX Classic Payments, you need to follow two steps:

    1. open a Stripe account
    2. connect a Stripe account to GLIX

    Step 1 – Open a Stripe account

    Opening a Stripe account is free and easy, visiting Stripe.com or directly through your GLIX options.

    Step 2- Link your STRIPE account to GLIX

    To do so:

    • Go to your profile and tap EDIT, update your selling information clicking on CONFIGURE STRIPE.
    • If you already have a STRIPE account click on “Sign in”
    • If you have to create a STRIPE account, complete the form with your details and your bank account
    • Enjoy!
  • As soon as you sell an item in-app through the Classic GLIX Payment, the money will appear in your STRIPE account and you receive an instant email.

    There are certain cases where you may not see the money in your account instantly:

    1. The payment is sitting unclaimed in your STRIPE account. This happens for example when the money is sent to an email address that you haven’t added to your STRIPE account yet, or if you need to verify your account. Get in touch with STRIPE to know more.
    2. The buyer has cancelled the payment through their STRIPE account right after completing the transaction on GLIX.

    This information will also be visible in your STRIPE account. If you still can’t find the payment, we recommend you contact STRIPE to make sure the transaction is completed before sending off your item.

    If the buyer has authorised the payment, STRIPE has cleared it but you have still not received it, contact us at ask@glix.info.

     

  • STRIPE allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. Their network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. They deliver a product ideally suited for small businesses, online merchants, individuals and others currently underserved by traditional payment mechanisms.

    1. Sign up quickly with just a few details.
    2. Add your bank account, debit or credit card.
    3. Just use your STRIPE login and skip entering your financial info every time.

    For more information, go to https://www.stripe.com

     

  • People who use the app and visit your profile can leave reviews and ratings depending on their experiences and your style. Higher Ratings allows you to get featured in the Explore page as well as new users can choose to follow you in the ‘First Look’.

  • Always keep the receipt of shipment and purchase when buying for a customer. It ensures you not having to refund if the seller claims they did not receive the item. Take a picture of the product before shipping for the customer’s satisfaction. Respect the rules and your customers for selling in the best way.

  • The personal shopper has to manage all the shipment process. We suggested you to use the courier partner of the shops you collaborate with to make it more easier.

    Shipping prices are based on the size of the item and how far it has to travel. Since you don’t know where it will be going when listing, it’s best to guesstimate rates.

    GLIX does not provide shipping labels at the moment, so it’s up to you to pack, label and ship your item in a safe and timely manner.

    To help you with the task, we’ve put together a list of tips for a top notch shipping experience.

    1. Prepare the package and ship the item as soon as possible. Make sure this is done within a few days. To make sure your items arrive in one clean piece, pack your items well with bubble wrap and/or tissue paper. Including a handwritten thank you note, stickers, candy, business card, and other personal touches is also a nice way to show your buyer that you appreciate their business and inspires them to shop with you again.
    2. Follow up with the buyer on shipping details. Clear communication in all of your interactions with the buyer is key to getting a great review.
    3. Ship using a trackable and signed for delivery method whenever possible for peace of mind on both sides of the transaction. This is also required in order to be eligible for Seller Protection. Tracking numbers aren’t always free, so remember to take that price into consideration when setting shipping prices.

    You can pay for shipping, schedule a pickup with your shipping provider, or bring the item to your nearest post office or store.

    1. Only send the item to the address shown in your sold items list to be protected by Seller Protection. If the address isn’t visible, it may be because the buyer picked the option ‘Meet in person’. Be aware that this option is not covered by Seller Protection.
    2. Keep your proof of postage. This way, if something goes wrong with the transaction you will be able to prove the item was sent. Keep in mind that, in order to be valid, your proof of postage needs to contain the buyer’s address and date of shipping.
    3. Follow up. Make sure that the buyer has received the item and that they’re happy with it. It’s a nice thing to do, plus it gives you peace of mind that your shipping efforts were worth it.

    Here is a list of services that offer tracked shipping:

    United Kingdom

    Collect+

    MyHermes

    Royal Mail

    Parcel2go

    ParcelBright

    Parcelforce

    United States

    USPS

    FedEx

    UPS

    These third-party shipping suppliers can handle shipping for you for an additional charge:

    United Kingdom

    Weengs

    United States

    Shyp

    Stamps.com

    Ship Yonder